Refund Policy

Last updated: August 2026

Digital Downloads (STL Files)

MythCaster sells custom 3D-printable character STL files as digital goods. Each purchase covers one model you configured, and includes a set number of distinct pose downloads for it. Prices and pose counts vary by model and are shown before you buy. Downloads are delivered immediately after purchase via the MythCaster platform.

Non-Refundable After Access

Once you have downloaded your STL file, the purchase is non-refundable. Digital goods cannot be “returned” as you retain the downloaded file. Unused downloads from a purchase do not expire.

Eligible for Refund

You may request a refund if:

• You have not yet downloaded the STL file
• The downloaded file is defective or corrupted — it will not open, slice, or print at all
• The file does not match your configured character model
• You were charged in error (duplicate charge, wrong amount)

Models are generated by posing a rigged armature, and a mesh may contain minor imperfections (small self-intersections or non-manifold edges) that slicers detect and repair automatically on load. Files that print are not defective under this policy; we do not guarantee flawless topology. See 3D Printing → Mesh Quality.

How to Request a Refund

Email info@mythcaster.app with:

• Your account email address
• A description of the issue
• The approximate date of purchase

We aim to respond within 2 business days. Approved refunds are processed to your original payment method via Stripe within 5–10 business days.

Future Products

Refund terms for additional product types will be listed on their respective product pages when available.

Contact

Billing or refund questions: info@mythcaster.app